Data Retention

Study records remain available until the researcher deletes them or the account is closed. Deleted studies remove the survey design, responses, sessions, collaborators, analysis runs, and activity logs from the active database.

Researchers can export a study archive before deletion. Archive exports are intended for replication files, preregistration appendices, IRB records, and reviewer documentation.

Operational backups, payment records, sign-in records, provider logs, and database recovery systems may retain limited account or activity information according to those providers' normal retention practices.

A keyed, non-readable hash derived from a normalized verified email address and the associated cumulative Free response count may be retained after account deletion solely to prevent repeated-account allowance resets. It is not used as a mailing address or shown in the product.

AI Help conversations are not saved as chat history by Conjoint Survey. We retain per-account monthly and lifetime usage counters and may retain limited security metadata without the question text. OpenAI may retain abuse-monitoring logs according to its API data controls.